We are here to help. Please choose the channel most relevant to your enquiry.
Email channels
General & patient support
Questions about tests, ordering, shipping, account issues, anything else.
Within 24 business hours
Practitioners
Onboarding, lab partnership requests, practitioner-network enquiries, European / Australian / Asian practitioner partnership or onboarding queries.
Within 2-3 business days
Privacy & data subject requests
DPDP / GDPR / HIPAA-related access, correction, deletion, portability requests.
Within 30 calendar days (statutory)
Compliance & regulatory
Legal queries, lawyer correspondence, grievance redressal.
Within 7 business days
Security disclosures
Vulnerability reports, security incident notifications.
Within 48 hours
Phone
+91 9511890757 WhatsApp-friendly
We provide operational support in English. Response times may be longer during major public holidays in India, the United States, or laboratory-specific closure periods (e.g., Thanksgiving, Christmas, Independence Day, Diwali, etc.).
Support hours
India (IST)
Monday to Saturday
10:00 AM IST to 5:00 AM IST (next day)
Approximately 19 hours of daily coverage
US Coverage Window (DST)
| Time Zone | Window |
|---|---|
| Eastern (ET) | 12:30 AM – 7:30 PM |
| Central (CT) | 11:30 PM – 6:30 PM |
| Mountain (MT) | 10:30 PM – 5:30 PM |
| Pacific (PT) | 9:30 PM – 4:30 PM |
Our team provides extended operational coverage to support patients, practitioners, and laboratory coordination across the United States and other international regions. For non-urgent enquiries, email is generally the fastest and most reliable communication channel.
Office address
Global AutoImmunity Awareness (GLOAIA Labs)
First Floor, 7, Ujwal GreensPhase A, Lane No A-20, Sr No 148
Raikar Nagar, Dhayari
Pune, Maharashtra
India — 411041
We operate as a digitally-coordinated business; in-person visits are by prior appointment only. Most enquiries are resolved fastest via email or phone.
Grievance officer (per India’s DPDP Act 2023, §10)
Per the requirements of India’s Digital Personal Data Protection Act 2023, the designated grievance officer for GLOAIA Labs is:
Hemant Dattu Nikalje
Founder, GLOAIA Labs
Email: compliance@gloaialabs.com
Postal address: As listed above
For data subject rights requests (access, correction, deletion, portability), please use privacy@gloaialabs.com for fastest routing. Escalations may be directed to the grievance officer above.
Important — emergencies
GLOAIA Labs is not a healthcare provider. If you are experiencing a medical emergency, please contact your local emergency services or your treating healthcare practitioner immediately. Do not use any GLOAIA Labs channel for emergency medical concerns.
Emergency numbers for our supported countries:
Reporting an issue
If you have experienced any of the following, please reach out promptly so we can resolve it:
Kit not received
Email support@gloaialabs.com with your order ID.
Damaged or incorrect kit
Email support@gloaialabs.com with photos.
Sample rejected by lab
We will issue a free replacement kit (see FAQ Q7).
Report not delivered
Email support@gloaialabs.com referencing your order.
Refund or cancellation
Email support@gloaialabs.com (per our Refund Policy).
Privacy concern / data request
Email privacy@gloaialabs.com.
Suspected security issue
Email security@gloaialabs.com.
For business / partnerships
Statutory information
Legal entity: Global AutoImmunity Awareness — Sole Proprietorship registered in Pune, Maharashtra, India
Proprietor: Hemant Dattu Nikalje
GSTIN: 27AFYPN8073K1ZE · IEC: 3116928894 · MSME UAN: MH26D0014884
Website: https://gloaialabs.com